Please contact the Idaho Help Desk.
Customer Support Email: IDHelpDesk@cambiumassessment.com
Customer Support Phone: 1-844-560-7365
Customer Support Fax: 1-877-218-7663
Hours of Operation: Monday – Friday 8:00 am to 8:00 pm Mountain Time
To ensure that your issue is resolved in a timely fashion, please gather as much of the following information as possible:
- Date and time of the error
- Error code number and message
- Your operating system (e.g., Windows 7), Internet browser (e.g., Firefox 20), and version of affected computers
- EDUID of the affected student(s). For security reasons, do not include names.
- Session ID
- Grade, subject, test, and question number (if applicable). For test security reasons, do not describe the content of the question.
- If you are reporting for another person, please provide the other person’s contact information if possible.